Customer Service Representative
West Lothian, United Kingdom
Fantastic opportunity for an experienced Customer Service Representative. A central role, as the interface you will be the key contact to all customers as well as a point of reference for the Dealer point. You will be expected to lead all customers through the journey and processes in line with the company's vision. Your duties will include however not exhaustive of the following: Create, maintain and communicate the VOSP service plan to customers. Utilisation of workshop schedule Proactively up sell products and services to the customer Ensure that all scheduled work is coded correctly, and written confirmation received for such work Responsible for ensuring that the customer reception area is presented and maintained to a high standard Produce invoices to customers and discuss any queries that are highlighted Liaise with both customers and internal stakeholders to maintain exception customer satisfaction Do you pride yourself with excellent customer skills ? Are you organised in your approach to daily asks ? Do you enjoy negotiating ? Can you prioritise tasks whilst meeting your customers expectations? If you answered YES to the above we would love to hear from you. Please send your CV direct to firstname.lastname@example.org
We are recruiting for an experienced Financial Accountant to join a world-wide established automaker brand based in Livingston. Benefits Competitive salary 33 days annual leave Supported study offered Subsidised Canteen Badge benefits in local retailers offering discount On site Occupational Health, Physiotherapist and Chiropodist Twice yearly appraisals Bonus opportunities Requirements CIMA or ACCA qualified 3 years post qualified experience Good technical knowledge of FRS102 & IFRS Excellent VAT and Duty knowledge is essential Advanced IT literacy and excel skills Experience in a manufacturing environment in preferred Management experience is preferred The Job and You... As a Financial Accountant you will be managing accounts within 4 working days of month end and ensure overhead reports are prepared within 4 working days of month end. You will also be ensuring that the treasury function is maintained adequately. You are responsible for all bank accounts being maintained and reconciled in an accurately and timeously. The Financial Accountant will very much be comfortable working to tight deadlines and be comfortable presenting account information to senior management upon request. Key responsibilities will include (but not restricted to) : - - Ensure all purchase invoices processed accurately first time and to monitor any errors made - Ensure all Supplier queries are dealt with timeously and supplier statement reconciliations are carried out on a monthly basis and evidence is kept for review by the auditors at year end. -Ensure monthly Management Accounts prepared within 4 working days of month end – including reconciliation of all Balance Sheets accounts, comparison to budgets etc. -Ensure that all Profit & Loss account analysis is analysed and any necessary accruals and prepayments made – within 4 working days of month end. -Ensuring that the following accounts are summarised and reported: Buying price Variance Exchange Gain Exchange Loss Interest Payable & Receivable Direct & Indirect Labour Other Income -Ensure monthly Overhead Reports prepared and issued to Department Managers and Section Managers within 4 working days of month end – including commenting on any over/ under spends against the monthly budget -Ensure that the bank balances are maintained effectively by investing excesses income or repaying loans effectively -Overseeing that all bank accounts for each currency are maintained and reconciled on at least a monthly basis -Overseeing that employees complete Travel Forms for all business travel – ensuring that all receipts are attached and any monies due are paid to/ from the company timeously, dealing with any problems that are reported by the Accounts Clerk -Overseeing that the Petty Cash is reconciled at least once per month and dealing with any problems that are reported by the Accounts Clerk. -Ensure that Customer Statements are prepared on a monthly basis and issued to the relevant customers and dealing with any problems that are reported by the Accounts Clerk -Ensure that Credit Control Report is produced on a monthly basis and reported to Finance Manager -Ensure Cashflow Reports are prepared accurately within 4 working days of month end and reports are submitted to Finance Manager -Ensure all statutory returns e.g. VAT, Intra-stat, National Statistics are completed accurately and timeously and submitted to the relevant bodies -To ensure that all relevant M-ACE employees are advised of monthly Exchange Rates and Infor updated timeously. -To ensure that all necessary financial information is submitted accurately and timeously to the company’s sites abroad – via CDGIS and/ or any other methods -To ensure that Company Insurances are maintained with all necessary insurance declarations being submitted accurately and timeously -To assist the Finance Manager with the interim and final audits of the company’s accounts. -To assist the Finance Manager in the preparation of the company’s Statutory Accounts -To assist the Finance Manager in ensuring that all company taxation matters (Corporation Tax, Income Tax, VAT etc) are dealt with timeously -To develop Key Performance Indicators for the Financial Accounting Section and to report these on a monthly basis to the Finance Manager – highlighting areas for improvement and suggesting how these improvements can be achieved. -To ensure that all employees within the Financial Accounting Section adhere to the company policies as defined in the Mitsubishi Electric Air Conditioning Systems Europe Ltd Rule Book -To ensure that employees within Financial Accounting Section have correct process documentation and work instructions -To identify training requirements for employees within Financial Accounting Section and ensure training is given -To act on a professional manner when dealing with all employees, colleagues and customers -Will carry out any reasonable request made by management To Apply... Please have an up to date CV. Candidates must be eligible to live and work in the UK.
Cost Accountant Global Recruitment have an exciting opportunity to join our client’s team in the Finance Department as Cost Accountant. This is a key role within the Finance Team which requires a highly motivated, outstanding individual. The responsibilities of the successful, hands on candidate will include; Spearhead development of cost accounting system to ensure accounting procedures and practices fully comply with company and regulatory requirements. Responsibility for preparing standard product costings, releasing new cost standards, reporting on variances, contribution and profit evaluation. Assisting with month end process and preparation of monthly board pack including P&L, B/S, cash flow forecast, investigating and explaining variances to budget figures plus monthly KPI reporting. Support and contribute to the budgeting process and preparation of financial forecasts. Conduct and evaluate investment analysis and appraisal of new projects. Responsible for monthly inventory evaluation and reporting. Completion of physical inventory counts, reporting findings and recommendations to senior management. Effectively manage and control all processes and procedures to ensure that existing deadlines are met. Working across functions within the organisation to identify cost savings and drive value into Profit & Loss. Develop knowledge and skills of 1 direct reports. Liaise closely with external auditors at specific times during each financial year. In addition, the successful candidate will be expected to be a professionally qualified accountant either CIMA or ACCA and have a minimum of 3-5 years post qualification experience in a manufacturing environment. Please apply direct with your cv attached.
Glasgow, United Kingdom
We are recruiting for an experienced Digital Designer to join an exciting design agency based in Glasgow City Centre, that work with a wide variety of brands locally and internationally. Requirements You should have knowledge of InDesign, Illustrator, Flash, PHP, MySQL, HTML Coding and CSS 2 years’ relevant experience (preferably within a design agency) Experienced in Digital and Graphic Design The Job and You... As an experienced Digital Designer, you will be an integral part of a team who display high quality digital design work with each and every project and will be expected to use a high level of expertise to deliver and encourage stunning digital concepts to meet client briefs and expectations. Key responsibilities will include (but not restricted to) : - Keeping up to date and exploring with industry trends Collaborating across the agency to drive up standards of digital creativity Maintaining exceptional standards and ensuring only the best work is delivered to the clients in a timely manner Delegating tasks and providing support for junior members of the team Encouraging others to share and explore their ideas Generating ideas and selling them into clients and other members of the team Forging and executing exciting digital ideas Skills required... Strong written and verbal communication skills In-depth digital design capabilities Confidence to delegate tasks Significant industry experience The ability to keep a cool head and meet deadlines Problem solving skills The ability to think creatively and deliver clever concepts The foresight to put themselves in the shoes of the user Meticulous attention to detail To Apply... Please have an up to date CV. Candidates must be eligible to live and work in the UK and. You can give our team a call at the office to discuss this role further on 0141 648 9588 This role is being advertised by Global Recruitment, who are operating as a recruitment agency in regards to this vacancy.